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SOCIAL COMMERCE PLATFORM
Power Your Social Business Growth with Our Full Suite of Capabilities
iSCRM - SCRM
iSCRM - iSmartMall
iSmartGo
iParllay
iSCRM - SCRM

Private Domain Traffic Management Expert Opens up the Value and Growth of Private Traffic in WeChat Ecosystem
SCRM offers data management solutions for enterprises that provide the advantages of WeChat private traffic management to make acquisition, activation, conversion, retention in customer life cycle simpler and smarter, with the power of digitalized operation and refined management.
One-Stop Data Management SaaS Platform
As a powerful SaaS-based data management platform, we create full-funnel services to achieve AARRR along the consumer journey by integrating online and offline sales, leveraging the power of Tencent ecosystem, providing mini-program development and operation, advertising, WeCom SCRM and social communities.

Outstanding Operation Capabilities
We offer 3 major integrated systems of powerful WeCom SCRM, WeChat Mini-program and business intelligence to boost the brand’s GMV. The 4 major capabilities are precise private traffic data-driven advertising, social community management, cross-channel online store operation and O2O marketing.

Industry-leading Technology
We have 6 key technology service certifications, including Tencent cloud, Tencent Smart Retail, WeCom, WeChat Pay, Tencent Advertising and Mini-program. With Tencent data API, we enable enterprises to improve operation management efficiency and capitalize from the era of social commerce.

Custom Development Competence
Harnessing the power of our data and technology, we fulfil the user management and operation needs from various enterprises based on our 6 key private traffic data offerings WeCom, WeChat Moment, WeChat Official Account, social community, WeChat Channels, WeChat Membership along customer life cycle. With 7-year of private traffic data industry experiences, we provide customized solutions with high flexibility for more than 200 domestic and international enterprises.

Case Studies
oil-gas
iSCRM - iSmartMall
iSCRM - SCRM
Shell – Reshape Business to Achieve Digital Transformation on WeChat Ecosystem
Shell is well-known energy and petrochemical company offering fuel and lubricant products with more than 200+ distributors and 5000+ stores in China market.
food-beverages
iSCRM - iSmartMall
iSCRM - SCRM
Xiangpiaopiao Food – Hidden Power of SCRM with Private Traffic Management on WeChat Ecosystem
Xiangpiaopiao Food is China’s leading cup milk tea brand and markets its products throughout China. Xiangpiaopiao is one of the renowned companies who benefited from iClick’s SCRM solution harnessing the power of private traffic management on WeChat Ecosystem.
fmcg
iSCRM - iSmartMall
iSCRM - SCRM
Robust Growth of QiaQia Food's WeChat Mini-Program
QiaQia Food, one of the largest producers of roasted seeds and nuts in China, is one of the first companies to benefit from iClick’s Integrated Enterprise and Marketing Cloud platform that provides full-stack marketing and consumer lifecycle solutions.
iSCRM - iSmartMall

Empower Chinese Enterprise to Create Sustainable Business Growth in the E-commerce Era on WeChat Mini-program
iSmartMall provides a well-developed and easy to use WeChat E-commerce mini-program solution for Chinese enterprises, integrating the online and offline traffic to boost acquisition, activation, conversion and retention rate under centralized operation management. We enable our clients to reach the targeted Chinese audiences, drive business growth, increase brand exposure and build private domain traffic pool in a cost-effective way.
Access Mini-program through Multiple Entry Points on WeChat Ecosystem
Reach 1.2 billion WeChat users effortlessly supported by more than 60 different entry points from channels, official account, mini-program, chatgroup and homepage taskbar and so on.
Accelerates Sales by Sophisticated Marketing Tools
Draw sales growth with diverse marketing tools including group buying, special offers, flash sales, coupons, discounts, referral selling, lucky draw, livestreaming and more, to drive effective monetization of private domain traffic.
Empower Sales Guides to Connect and Retain Customers
Nurture leads and boost sales with value-added features like CRM, order management, sales distribution, sales mission management and customer data analytics to build effective communication and bring rapid growth of business.
Transform Data into Valuable Insights
Through advanced data analytics on multiple metrics such as sales guides’ performances, customer journey funnel, consumers behaviours, long-term ROI tracking and Tencent advertising performances, we are able to build accurate and insightful consumer profile, hence to optimize advertising strategy and business operation strategy.
Provide Seamless Integration within Tencent Ecosystem
Leverage Tencent’s products and technology API integration, Chinese merchants are able to apply add-on services including WeChat discount card, pay score, coupons, transaction guarantee instantly within Tencent ecosystem.
Case Studies
oil-gas
iSCRM - iSmartMall
iSCRM - SCRM
Shell – Reshape Business to Achieve Digital Transformation on WeChat Ecosystem
Shell is well-known energy and petrochemical company offering fuel and lubricant products with more than 200+ distributors and 5000+ stores in China market.
food-beverages
iSCRM - iSmartMall
iSCRM - SCRM
Xiangpiaopiao Food – Hidden Power of SCRM with Private Traffic Management on WeChat Ecosystem
Xiangpiaopiao Food is China’s leading cup milk tea brand and markets its products throughout China. Xiangpiaopiao is one of the renowned companies who benefited from iClick’s SCRM solution harnessing the power of private traffic management on WeChat Ecosystem.
fmcg
iSCRM - iSmartMall
iSCRM - SCRM
Robust Growth of QiaQia Food's WeChat Mini-Program
QiaQia Food, one of the largest producers of roasted seeds and nuts in China, is one of the first companies to benefit from iClick’s Integrated Enterprise and Marketing Cloud platform that provides full-stack marketing and consumer lifecycle solutions.
iSmartGo

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Unleash Business Growth for International Enterprises in China Through Private Domain Traffic Management in WeChat Ecosystem
Leveraging the rapid growth in China ecommerce, WeChat mini-program helps overseas merchants and enterprises to sell in China easier than ever. A complete smart retail solution with iSmartGo creates cross-border ecommerce experiences via WeChat mini-program, supported by effective marketing strategies and private traffic data management that make scaling effortless.
One-stop Cross-Border
E-commerce Service
E-commerce Service
Provide one-stop service from brand exposure, Mini-program development and operation, advertising, overseas payment and logistics.

All-in-one Cross-border Payment Integration
Facilitate cross-border payments that support cross-border transactions in Hong Kong, Japan, Korean, Thailand, New Zealand, Malaysia, Singapore, Philippine and Europe region.

Cross-border Logistics Services
Partner with various international shipping platforms to provide end-to-end cross-border logistics services from customs clearance to distributions

All-rounded Advertising Promotion
Drive quality traffic and conversions to WeChat Mini-programs through Tencent advertising and iClick’s proprietary DSP

Private Domain Traffic and Data Management
- Integrate with WeData supporting detailed analysis on user lifecycle, sales performances and marketing promotions effectiveness
- Manage private domain traffic to retain customers and build consumer purchase cycle momentum
- Optimize conversion funnel to boost sales growth

Case Studies
travel-hospitality
iSmartGo
Park Hotel Group – Create Smart Hotel WeChat Mini Program in Connecting with Chinese Travelers
Park Hotel Group (“PHG”) is one of Asia’s leading hospitality groups managing nearly 30 hotels and resorts across 11 key destinations. PHG has partnered with iClick to develop and implement a Smart Hotel Solution.
retail
iSmartGo
Siam Piwat – Create O2O Synergy And Enhance Shopping Experiences For Chinese Tourists
Siam Piwat is one of the world’s leading retail and management groups that owns and operates famous shopping centres in Bangkok, including Siam Paragon, Siam Center, Siam Discovery and ICONSIAM. The group has partnered with iClick and launched the ONESIAM X ICONSIAM Tourist Card WeChat Mini-program,
beauty-cosmetics
iSmartGo
Driving O2O Business Opportunities for L’OCCITANE Through the Power of WeChat Mini-Program
L'OCCITANE recently leveraged iClick’s cross-border smart retail solution, iSmartGo, to launch its first O2O-focused WeChat mini-program in October. The mini-program – “L’OCCITANE Travel Buddy” – serves as an essential online branding platform to attract and connect targeted travelers with brick and
retail
iSmartGo
Tawasala – Building Chinese Online Retail Presence through the Power of Private Domain Traffic
Tawasala, an e-commerce marketplace featuring high-quality Thai skincare, FMCG, fashion and snacks products. After identifying the growing popularity of Thai products among Chinese consumers, Tawasala, co-founded by famous Thai actor Tae Sattawat, aims to penetrate the China retail market and scale
retail
iSmartGo
Putting the latest trends into practise: POLED established its e-commerce channel with WeChat mini-program
Founded in 2019, POLED spotted the growing consumption on Korean products along with K-pop, soap operas and fashion in China market. As a Korean brand focuses on high-quality child car seat and baby products, POLED has its own advantages in product development and reaching their target group.
retail
iSmartGo
Gollala Taps into China Market Leveraging the Power of WeChat Mini-program
Gollala is a global fast-fashion company, which sells Korean women clothing with trendy and versatile styles. Embracing the rising demand of K-fashion in China, the brand has planned to expand its presence into the China market.
iParllay

WeChat CRM and Marketing Automation Delivered by Private Domain Traffic Expert
iParllay aims to identify sales opportunities among followers, organize sales leads and nurture customers for global enterprises, leveraging the customer management and marketing automation capabilities. Launched in 2014, iParllay has served 100+ global enterprises with its “Marketing Automation + Business Growth” to boost conversion from followers to customers.
Powerful Lead Generation
Integrate online-to-offline customer touch points, covering advertising, website, livestreaming, meeting, WeChat articles, social referral campaigns to draw high quality leads and build strong customer database.
- H5 Form: Simplify customer acquisition by collecting, storing and exporting customer information seamlessly
- Referral: Boost the growth of private domain traffic with cost-effective social referral campaigns
- Smart QR Code: Use custom QR codes to identify traffic source for tailored follow-up
- Livestreaming: Integrate with major livestreaming platforms to offer seamless customer acquisition performances

Effective Lead Management
Unify sales leads from multiple channels, track customers lifecycle and nurture sales leads with marketing automation through well-organized enterprise customer database.
- Integration Capability: Support integrating with international and China third-party CRM platform leveraging the ready-to-use API
- Customer Data Platform: Automatically synchronize the sales leads to the customer data platform across multiple channels with 360 degree customer profile on the customer properties and online behavior
- Marketing Campaign Analysis: Track O2O marketing activities in real-time to improve operation efficiency and optimize conversions
- Lead Nurturing: Customize customer lifecycle to increase conversion, from identifying potential customers, activating new customers to retaining loyal customers
- Workflow Automation: Automate multiple manual tasks on private domain traffic within WeChat ecosystem to nurture and accurately activate targeted customers with different demographic, geographical locations, interests, and life cycles
- WeCom SOP: Build 4 key SOPs – new customers nurturing, customer lifestyle optimization, return customer activation and social group management to discover customer insights and drive conversions

Professional Services For Marketing Success
Offer professional marketing services for business growth such as private domain traffic operation, KOL and social group marketing, social marketing campaigns, SEO, SEM and more.
- SEO: Drive website traffic with thoughtful SEO strategies, develop strong corporate branding and convert visitors into customers effectively
- SEM: Easily achieve your business objectives with tailored campaign recommendations in a cost-effective way
- Premium Media Inventory: Provide one-stop advertising solution to accurately reach the targeted users through over 100 thousand premium media inventories and social media

Case Studies
food-beverages
iParllay
Expand personalized content marketing for Remy Martin with WeChat CRM solution
Founded in 1724, Remy Martin is globally recognized as Fine Champagne Cognac expert. After three centuries of discovering Remy Martin Fine Champagne, Coganc has built its unique feature. Remy Martin has a huge customer base in China with its exuberance product. It has fully satisfied different needs
banking-finance
iParllay
Drive conversion rate for 51Credit with WeChat CRM solution
51Credit was founded in November 2005 as the first internet personal finance service force in China. After 11 years of development, 51Credit has become a leading player in the third-party financial credit area.
automobile
iParllay
Harnessing the Power of WeChat influencers to help expand Michelin’s userbase within China
Michelin Group is the global initiator of tyre tech and was founded over more than a hundred years ago in Clermont-Ferrand, France. By the end of 2011, Michelin had over 6,700 employees and more than 10,000 offline stores in China.