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[HKRMA Business Matching Event] A Fabulous Afternoon Discussion on the Ultimate Customer Experience in Today’s New Retail Era

[HKRMA Business Matching Event] A Fabulous Afternoon Discussion on the Ultimate Customer Experience in Today’s New Retail Era

[HKRMA Business Matching Event] A Fabulous Afternoon Discussion on the Ultimate Customer Experience in Today’s New Retail Era

Providing the right customer experience is the key to marketing success today, especially with eCommerce on the rise. Tunny Fung, Presales Manager of iClick was invited by HKRMA  to conduct a sharing session on how retailers could leverage our one-stop customer relationship management (CRM) solution under the WeChat Ecosystem to deliver superior customer experience and maximize conversion rates.

Here are some Key Takeaways if you missed the live session:

To connect global brands and enterprises with unparalleled access to Chinese audiences, a modern Chinese CRM system requires:
-Multiple touchpoints that allow customers to register anytime, anywhere
-Instant responses through AI-powered chatbots for customer service
-Standard operating procedures and marketing automation best practices to maximize growth
-Customer life cycle management
-Customer analytics insights: auto-tagging, segmentation and entire relationship history tracking
-Sales tasks management and reporting
-CRM integrations with top global CRM software solutions: HubSpot CRM and Zoho CRM

Learn more about our iSCRM Solution - an enterprise WeChat SCRM data management platform that provides the advantages of WeChat private traffic management to make acquisition, activation, conversion, and retention in the customer life cycle simpler and smarter: https://iclk.co/bT9mqa

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